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Service Team Leader
Employer: Al Sayer Group (Lexus Cars Kuwait)
Category: Skilled Work - Others
Work Location: Kuwait
Posting duration: Oct 25, 2016 - Jan 23, 2017
Gender: Male
  • Bachelor Degree in Engineering or TESDA Vocational Diploma Course in Automotive Mechanic NC I and NCII
  • 2 years Experience (for Associate Diploma Course Graduates)
  • 4 years Experience (for TESDA Graduates)
  • With good basic English Communication Skills (Spoken, Written)

Task Description:
  • Supervises the day to day operation of the section assigned, organize resources (manpower, equipment, tools and systems) for optimized use at minimum cost, deliver work (vehicles) in accordance with promised dates, advise, motivate, educate, and support subordinate workforce, apply safety policy to workforce, facilities, operations and equipment. Maintain equipment and tools, take corrective and preventive action when required.
  • Supervises the servicing and/or repair of customer's vehicles within the trade discipline(s) assigned.
  • Liaise swith Receptionists to predict type and volume of future workload and understand particular needs of customers, advice Receptionists of any problems with the work on customers' vehicles (control of non conforming product - disposition of nonconforming product - corrective and preventive actions).
  • Monitors and reports the performance of assigned team, individuals, facilities, equipment, tools and systems to Service Garage Manager.
  • Inspects and carry out inspection and tests for compliance with specified standards on service or repair work and customers vehicles (in-process inspection and customer supplied product) e.g. inspection may reveal that customer's vehicle does not comply with national standards for road worth.
  • Reports, records and returns any incorrect or defective parts to Parts Group's Stores and external suppliers (nonconforming product).
  • Advises Service Garage Manager of Warranty Work encountered advice Job Controller and Receptionist of additional work encountered.
  • Applies inspection on the vehicle after technicians completed the work before sending to quality controller or road tester for test.
  • Inspects work returned by the Quality Controller after road test, investigate causes and inform technicians for the corrective action to be applied in vehicles. Check equipment, tools or processes as necessary (corrective and preventive action) and record actions taken on Job Card.
  • Investigates Repeat Repair vehicles, find the cause, investigate and apply a required action. Report/Record the data and apply meeting for corrective and preventive action plan to the assigned workforce.
  • Applies the Group's standard for housekeeping, personal safety and appearance to self and subordinates.
  • Assigns duties and examine work for accuracy, neatness, and compliance to policies and procedures.
  • Checks employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on E-Synergy for management approval.
  • Explains and advises staff on Group policy and quality standards and ensure adherence to health and safety standards.
  • Provides on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.
  • Receives grievances raised by subordinates and promptly escalate such grievances to management.
  • Prepares periodic and ad hoc reports and presentations.
  • Documents and maintains records of activities and process workflows on E-Synergy.
  • Performs other duties as requested by management.

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