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Hostess
Employer: M.H. Alshaya Co. (Qatar)
Category: Hotel, Restaurant, Supermarket, Retail Store
Work Location: Qatar
Posting duration: May 11, 2017 - Jun 13, 2017
Gender: Female
   
Qualifications:
  • At least High School Graduate
  • Minimum of 1 year experience in hotel dining or casual dining concept.
  • Sanitation guidelines & Food handling.
  • Hotel & Catering qualifications desirable.
  • Excellent Communication and Interaction Skills

Task Description:
  • Responsible for providing a warm & friendly welcome to the guest.
  • Takes table reservations & effectively control the flow of guest in the restaurant ensuring maximum turnover.
  • Notifies managers of specific guests' needs & requests.
  • Receives guest feedback & monitors satisfaction.
  • Maintains & updates the restaurant guest history file.
  • Answers all telephone calls & enquiries in an efficient & professional manner.
  • Assists the management in maintaining standards.
  • Reports any problems in the surroundings (i.e. cleanliness of the floors, tables and service stations. Are all our guests are happy?).
  • Performs all opening / running / closing duties.
  • Ensures that the host desk & the surrounding areas are always kept clean & well organized.
  • Ensures that sufficient number of menus are available at all time & are in proper condition.
  • Responsible for catering to the needs of our guests by suggestively selling our food & beverage items.
  • Ensures complete understanding of the operation philosophy of each of our restaurants & conveys the same to enquiring customers.
  • Shares knowledge of all products i.e. food and drinks.
  • Acts as a role model to new Employees by displaying a high level of professionalism & integrity.
  • Always informs the manager when leaving the floor for any reason.

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