Balikbayans | OFW Testimonials | Announcements | Awards & Recognition | FAQ
Travel Consultant / Reservations Agent
Employer: dnata
Category: Airline, Travel & Tourism
Work Location: Saudi Arabia
Posting duration: Apr 6, 2017 - Jun 6, 2017
Gender: Male
  • A minimum of 3 years front line travel experience as a Reservation/Sales agent
  • College Graduate
  • Standard fares and ticketing certificate from IATA or equivalent.
  • Knowledge of Dnata Front Office system/Airline Reservation systems.
  • Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
  • Interpersonal ability, telephone and customer service skills.
  • Proficient in MS Office applications i.e. word and excel.
  • Strong verbal and written English is a must. Spoken Arabic or any other foreign language would be an advantage.

Task Description:
  • Reports to the travel supervisor and will be located at any of our locations at the Kingdom of Saudi Arabia.
  • Directly interacts with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products.
  • Handles complex transactions and advising clients on the finer points of difficult itineraries, as well as providing them with efficient travel solutions and up to date information.
  • Provides the highest standard of customer service to clients whether Retail, Government or Corporate, using the Dnata Front Office (DFO) System, and wherever applicable, GEMS, Airline Systems, OAG guides or Airline Time tables to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata Agencies.
  • Sells products, services and loyalty programs developed or contracted by dnata agencies and airline principals; offer and sell Leisure/Hotel packages (both published and individually tailored) to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
  • Makes travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate classes of travel, routes or carriers, in the case of non availability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritized by the Department) and products to increase revenues for dnata, seeking at the same time opportunities to up-sell and cross-sell, using DFO or any other system made available by the company.
  • Informs customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
  • Maintains an excellent working relationship with clients by utilizing DFO as the principal customer relationship management tool; these efforts shall include the accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in the relevant areas of DFO.
  • Handles refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any changes in the itinerary, and make necessary collections as required.
  • Reads, assimilates and implements all changes to DFO, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a seamless service to clients.
  • Makes regular telephone calls to clients to update them on new products and services while at the same time working towards constantly improving working business relationships.
  • Ensures that all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be. Any discrepancies/issues that may arise, should be escalated to the supervisor.

Apply for this job:

Email address:

Be Informed!

  • After 30 years of working in Saudi Aramco, a Filipino humbly shares his milestones

    Mr. Teofilo "Jun" Pagaling Jr. , an IPAMS recruit back in the 1980's began his career with Saudi Aramco as an Assistant Engineer. As one of the Filipino pioneers, he has graced its presence to...
  • I am an Aramcon and it is good to be here

    Eric Espinosa started working in Saudi Aramco on the 17th of February 2015. He is a loving husband of Bernadette and a responsible father of two lovely kids - Macky 5-yr old boy, and Maria...
  • Operational Excellence (OE) / Safety Management System (SMS) way to fame

    Mr. Kilven Matuod started working on the 3rd of November 2015 as Field Compliance Coordinator III at the Southern Area & Regional Power Operations Department of Saudi Arabian Oil Company. In...
  • Overseas Workers Program (OWP) Premium Mandatory Membership

    The Philhealth Board had approved the new premium contributions for all membership categories to more accurate and sustainable levels, way back in 2011. Based on current and expected benefit...
  • Notice to the Public

    Please beware of this fraud facebook page

    Our official facebook page is
  • Important Reminder to All Applicants

    All applicants are encouraged to take the Mandatory Pre-Employment Orientation Seminar (PEOS) ASAP. Be ready and start your overseas career journey here . Submit your certificate of completion...
  • A Public Warning

    Beware of Illegal Recruiters claiming to be IPAMS Agents. All applicants must personally submit applications and undergo initial screening at the IPAMS Office ONLY or at POEA-approved venues for...
  • The IPAMS FREE Mobile App

    Industrial Personnel and Management Services, Inc. (IPAMS) has launched another...
  • Compleat Rehab & Sports Therapy Center, USA

    Continuous hiring
    IPAMS Office
    Position involved:
    Physical Therapist

    Qualified Walk-ins will be entertained.
  • Quanta Philippines

    Continuous hiring
    IPAMS Office
    Positions involved:
    Telecommunications Engineer
    IT Compliance Analyst

    Qualified Walk-in Applicants shall be entertained.
  • Farah Experiences LLC Final Interview, UAE

    Quezon City
    April 17-18, 2018
    IPAMS Office

    April 19-20, 2018
    (Venue to be announced)
    Positions involved:
    Mechanical (Rides) Technician
    Show Technology Technician...
  • Open Week Recruitment

    March 19-23, 2018
    IPAMS Office
    9:00 AM-12:00 PM and 1:00 PM-5:00 PM
    Kindly bring the following during personal application:
    Updated Resume
    PEOS Certificate (PEOS - Professional...
  • Saudi Arabian Airlines (SAUDIA) Final Interview

    March 11-14, 2018
    IPAMS Office
    9AM to 3PM
    Position involved:
    Cabin Services Assistant (CSA [Female])

    Open Week Dates: March 13-16 and 19-23
    IPAMS Office
    Activity start from 9:00am-12:00pm and 1:00pm-3:00pm

    Kindly bring the following during personal application:
    Updated Resume...
  • La Trinidad Jobs Fair

    March 10, 2018 (Saturday)
    La Trinidad Municipal Gymnasium, Benguet
    8:00 AM - 3:00 PM
    Position involved:
    All positions involved

    Bring two sets of CV and credentials.
  • British Council IELTS Fair 2018

    February 24, 2018
    Crowne Plaza Galleria, Ortigas
    9:00 AM - 5:00 PM
  • Qatargas Operating Company, Ltd. (QATARGAS) Final Interview

    Final Interview Date: February 6-7, 2018
    Makati Shangri-la Hotel
    Position involved:
    Registered Nurse (EMT)
  • HCL Permanent Final Interview

    February 5-9, 2018
    IPAMS Office
    Positions involved:
    Registered Nurses

    (All specialties are welcome to apply)

    Send your CV to for immediate screening....
  • Hempel Paints Final Interview, KSA

    January 23, 2018
    IPAMS Office
    Position involved:
    Paint Applicator (Decorative)

    Qualified walkins will be accommodated.
  • Advantage NRG Final Interview, UK

    January 16-18, 2018
    IPAMS Office
    Position involved:

    Qualified Walk-ins will be entertained.
  • Hongkong Airlines Limited Final Interview

    January 9-11, 2018 (Tuesday - Thursday)
    IPAMS Office
    Position involved:
    Aircraft Maintenance Technician

    Shortlisted candidates only
  • Saudi Airline Catering Final Interview via Skype

    Continuous hiring
    IPAMS Office
    Positions involved:
    Legal Advisor
    Baggage Handler

    Qualified candidates will be scheduled accordingly.
  • Qatar Airways- Female Cabin Crew Open-Day Recruitment

    Open-Day Recruitment / CV Submission
    MANILA - (Females Only)
    December 09, 2017 (Saturday)
    One Rizal Park 0913
    Manila, Philipines
    0900 - 1300 hrs only (9:00 AM - 1:00...
  • Qatar Airways Ground Support Final Interview

    To be announced soon
    IPAMS Office
    Positions involved:
    GSE Workshop Assistant
    GSE Technician
    Lead GSE Technician
    Customer Service Agent (PRM)
    Ground Handling Agent II...
  • IPAMS on Holidays

    IPAMS will be open with skeletal workforce on the following dates from 8am to 3pm:
    November 30, 2017
  • Meridian Manufacturing Inc. Final Interview, Canada

    November 21-23 2017
    IPAMS Office
    Position involved:
    No walk-in applicants.
  • Gloucestershire Hospitals NHS Foundation Trust Final Interview, UK

    November 20-24, 2017
    IPAMS Office
    Position involved:
    Registered Nurse - All specialties are welcome to apply

    Send your CV to for immediate screening.

  • IPAMS Provincial Sourcing Activities

    November 27-28, 2017
    PESO Office, G/F Cebu Capitol Building, Cebu City

    November 29-30, 2017
    Provincial PESO Office, Negros Oriental Provincial Capitol,
  • M.H. Alshaya Co. Food and Beverage Division Final Interview, (Kuwait)

    Come and join us at our SPECIAL RECRUITMENT WEEK for FOOD & BEVERAGE on December 4-6, 2017 (Monday-Wednesday) at the IPAMS office for immediate screening and possible inclusion to Employer's...
  • Notice Regarding In-House Processing of OEC for Balikbayan/Returnees

    To all Returnees/"Balikbayans":
    For those requesting assistance from IPAMS, the POEA has temporarily suspended manual issuance of OECs for balikbayan/returnees and workers do not have to...
  • Arabian Castles for General Contracting Co. LLC (ACGC) Final Interview

    October 25-26, 2017
    IPAMS Office
    Positions involved:
    Electrical Specialist I (Medium Voltage)
    Electrical Specialist II (Medium Voltage)
    Mechanical Supervisor
  • Alshaya International Trading Co. Open Week Recruitment, KSA

    Come and join us at our extended OPEN WEEK RECRUITMENT CAMPAIGN for FOOD & BEVERAGE on October 23-28, 2017 (Monday to Saturday), as well as our SPECIAL OPEN DAY on October 30-31, 2017 (Monday:...
  • Saudi Catering Final Interview

    October 18-20, 2017
    IPAMS Office
    Positions involved:
    Legal Administrator
    Procurement Specialist (Mechanical Engineer)
    Procurement Specialist (Food...
  • Qatar Airways - Female Cabin Crew Open-Day Recruitment

    Open-Day Recruitment / CV Submission (Females only)
    October 14, 2017 (Saturday)

    Serging Osmena Blvd.
    cor Juan Luna Avenue
    Cebu City 6000, Philippines
    0900 - 1700...
  • Open Week Recruitment for Female Cabin Crew

    October 9-13, 2017
    8:00 AM - 3:00 PM
    IPAMS Office
    Position involved:
    Cabin Crew

    Minimum arm reach of 212cm on tiptoes; must have a...
  • Open Day Recruitment - A Company in Manitoba

    October 6, 2017
    between 9AM and 3PM
    IPAMS office
    Position involved:
  • IPAMS on Holidays

    IPAMS will be open for business on September 1, 2017 .

    Applicants and returnees may report from 8:00AM to 5:00PM.
  • Open Week Recruitment

    Come and meet us at our Open Week Recruitment Campaign on the following dates and venue:
    January 15-19, 2018
    8:00 AM - 5:00 PM
    IPAMS Office
    Position involved:
    I. Aviation Industry...

Show All