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Travel Consultant / Reservations Agent
Employer: dnata
Category: Airline, Travel & Tourism
Work Location: Saudi Arabia
Posting duration: Apr 6, 2017 - Jul 5, 2017
Gender: Male
  • A minimum of 3 years front line travel experience as a Reservation/Sales agent
  • College Graduate
  • Standard fares and ticketing certificate from IATA or equivalent.
  • Knowledge of Dnata Front Office system/Airline Reservation systems.
  • Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
  • Interpersonal ability, telephone and customer service skills.
  • Proficient in MS Office applications i.e. word and excel.
  • Strong verbal and written English is a must. Spoken Arabic or any other foreign language would be an advantage.

Task Description:
  • Reports to the travel supervisor and will be located at any of our locations at the Kingdom of Saudi Arabia.
  • Directly interacts with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products.
  • Handles complex transactions and advising clients on the finer points of difficult itineraries, as well as providing them with efficient travel solutions and up to date information.
  • Provides the highest standard of customer service to clients whether Retail, Government or Corporate, using the Dnata Front Office (DFO) System, and wherever applicable, GEMS, Airline Systems, OAG guides or Airline Time tables to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata Agencies.
  • Sells products, services and loyalty programs developed or contracted by dnata agencies and airline principals; offer and sell Leisure/Hotel packages (both published and individually tailored) to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
  • Makes travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate classes of travel, routes or carriers, in the case of non availability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritized by the Department) and products to increase revenues for dnata, seeking at the same time opportunities to up-sell and cross-sell, using DFO or any other system made available by the company.
  • Informs customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
  • Maintains an excellent working relationship with clients by utilizing DFO as the principal customer relationship management tool; these efforts shall include the accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in the relevant areas of DFO.
  • Handles refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any changes in the itinerary, and make necessary collections as required.
  • Reads, assimilates and implements all changes to DFO, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a seamless service to clients.
  • Makes regular telephone calls to clients to update them on new products and services while at the same time working towards constantly improving working business relationships.
  • Ensures that all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be. Any discrepancies/issues that may arise, should be escalated to the supervisor.

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